Introduction Part 1

Introduction Part 2

Sorrell King Narrates Story of Josie King, Institute for Healthcare Improvement

Peter J. Pronovost, Johns Hopkins Medicine, Patient Safety

Beyond the Checklist: From Aviation to Healthcare

Importance of Communication

What Could Possibly Go Wrong?: Will Farrell Introduction, A Comedic Look

Lecture on Communication Profiles: Importance, Value, and Difficulties

Voices of Patients and Families: Effects of Medical Errors on Patient, Families, and Professionals

Coming to a Close

Case Study Example: Melissa

(Recap) Sentinel Event Sparks Action: Johns Hopkins Hospital Case Study

Final Exam

Course Survey